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Mark C.
Verified Purchase

Replaces ice in my bong and and is actually colder than ice. Perfect addition to my glassware. Works flawlessly fits everything, Can even be attached to joints to cool smoke on the inhale! I love it.

Sam W.
Verified Purchase

Way better than ICE!! I really enjoy the cooling sensation from the ChillHit, I use it with all my pieces and hands down its way better than putting ice in your bong!

Daniel C.
Verified Purchase

Hits Nice! Definitely a way better alternative to ice!!! Thanks for thinking up this great invention!

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Returns & Refunds

We accept returns on all unused products in their original, unopened packaging.  For safety reasons, we cannot accept a return if the product has been used, even just once.  No exceptions.

Items to be returned must be reported as soon as possible after delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label.

Returning an item is easy!  All you have to do is send us a photo of the unused item or the unopened box.  Once we receive the photo confirmation, we will send you a pre-paid return label.  Put the return label on the box and drop off your return!  We will notify you when we receive your returned shipment, then prepare your credit or product exchange for you.  Allow 7-10 workdays for returns to be processed.

Please note that there is a 20% restocking fee for all items returned within 30 days of purchase. If items are returned after 31 days of purchase only store credit will be accepted and re-stocking fee will apply. If you need more information do not hesitate to contact us at support@chillhitlabs.com.

All International Purchases are final.

At this time, our shipping carrier does not allow for returns of orders shipped outside of the U.S.

RETURNING AN ITEM

1. Visit our customer service form to start the refund process. We will reply via email to confirm the returns request.

2. Send us a photo of your unused item or the unopened box.  Include a brief reason for the return so that we can work to better improve our products.

3. Once we receive the photo confirmation, you'll receive a pre-paid label from our support team. Once you've received your shipping label, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office. We cover all shipping to and from our customers!

4. When our team has received your return, we can either perform an even exchange with a different product, or if you'd like, we can reinstate the full amount in store credit to use as you see fit!

Credit card refunds can only be arranged by special request and refunded back only to the card used at the time of purchase.

Please note that there is a 20% restocking fee for all items returned within 30 days of purchase. If items are returned after 31 days of purchase only store credit will be accepted and re-stocking fee will apply. If you need more information do not hesitate to contact us at support@chillhitlabs.com.

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